CIT HelpDesk
The CIT HelpDesk is the first point of contact for technology-related questions, requests, or issues.
Popular Services
Services Provided
- Network setup (including WiFi & VPN)
- Adding printers
- Academic software installation
- Sign-out and support
- Answering general computer questions
Unfortunately, we are unable to assist with hardware repair, OS installation, data recovery, or malware removal.
- Protect your technology investment by seeking in-warranty assistance from your computer manufacturer or Authorized Service Providers.
- CIT does not officially partner with any third parties for student repairs.
- The closest Apple Authorized Service Provider is the .
Technology & Software Support for Departments
Each academic department is supported by a Technology Support Professional (TSP). Your TSP can assist you with all desktop computing needs. Contact the CIT HelpDesk to place a request for your TSP.
Supported Software & Hardware
Please visit the below “Supported” lists often as they are updated to reflect new technology and older technology no longer supported by CIT.
Note: These lists are only for “college-owned” equipment or tenants expecting service from CIT (if granted). CIT does not support personally owned equipment for faculty and staff.
Reference:
| HelpDesk Milne Library (585) 245-5588 |
Fall/Spring Semester Hours*:
Weekdays: 7:30 am-9:30 pm
Friday: 7:30 am-6:00 pm
Saturday: 12:00 pm-4:00 pm
Sunday: 12:00 pm-9:30 pm
Summer/Intersession/Break Hours*:
Weekdays: 8:00 am-4:00 pm
*Subject to change without notice